Activity Alliance has revealed a new updated eLearning course Delivering an excellent service for disabled customers. With refreshed content, the online module sets out to empower workforces within leisure and sport organisations. Upskilling the teams responsible for customer care in these active environments will enable more disabled people to have a better, positive experience. It is supported by London Marathon Charitable Trust, Swim England and Everything eLearning.

Users will be able to learn from top tips and practical advice when serving disabled customers, as well as hear disabled people talk about their lived experiences. For a small cost for one user or multi-purchase for teams, organisations can access this online training here.

Find out how Activity Alliance can help your organisation through improved inclusive practice here.

Female wheelchair user receiving great customer service

Course costs

£6 + VAT per trainee. Training costs (+VAT) are as follows:

  • Bookings for 1-19 people = £10 per person + VAT
  • 20 – 49 people at 20% discount = £8 per person + VAT
  • 50 – 99 people at 30% discount = £7 per person + VAT
  • 100 people or over at 40% discount = £6 per person + VAT

For bulk purchase discount codes (for 20 or more bookings) contact or 01509 227750.

Barry Horne, Chief Executive for Activity Alliance

“We all have a role to play in achieving fairness for disabled people in sport and activity. This course is a great way to improve your organisation’s confidence and competence. Inclusive customer service brings with it a more welcoming and positive experience for everyone, including more disabled people.

“Our team is here to help in your goal to be a more inclusive organisation. We want providers to embrace the opportunities that returning to play brings for us all to be innovative and accessible. This popular eLearning course is one way to do just that.”

Huw Edwards, CEO ukactive

“ukactive wants to encourage and celebrate inclusion and diversity, and is committed to ensuring that more people from all backgrounds are more active. With our ‘Everyone Can’ programme, a key part of this mission is to create a sector that is equally and freely accessed by people. Our findings show that the levels of customer service and the welcome provided by fitness and leisure facilities are vital to ensure that everyone has the opportunity to enjoy the mental and physical benefits of physical activity.”

Jane Nickerson, Swim England Chief Executive

“Never has there been a more important time to reduce the barriers to aquatic activity for people with long-term health conditions or disabilities. A critical part of this is the confidence and competence of the workforce to provide a quality customer experience, which this training will deliver. We are delighted to have been able to work with Activity Alliance in further developing this essential training as part of The London Marathon Charitable Trust’s Inclusive Pools project and Swim England’s Water Wellbeing Programme.”

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