This accessibility statement applies to the www.activekent.org website, run by Active Kent & Medway, an integrated team of Kent County Council and Sport England funded staff, working together as the Active Partnership for Kent.
The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.
View the site your way
There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.
AbilityNet provide advice on making your device easier to use if you have a disability.
Feedback and contact information
Please contact us if you have an accessibility query including:
- If you are experiencing issues with accessing information or using the website
- If you find an accessibility problem not listed on this statement
- If you have positive feedback on the accessibility considerations made.
When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.
Alternative formats
If you need information in an alternative format, such as braille or a language other than English:
- Email: alternativeformats@kent.gov.uk
- Call: 03000 421 553.
An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.
We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.
Complaints process
Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.
If you find something that does not work that we missed, please contact us.
Content that’s not within the scope of the accessibility regulations:
- PDFs and documents
Some of our PDFs that are not essential to providing our services were published before 23 September 2018. Any new PDFs or documents we publish will aim to meet accessibility standards.
Third-party content
Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the third-party to improve its accessibility. This may include:
- links to non-KCC websites
- PDFs and documents from third party or functionality from third party on our website
- content displayed through SportSuite web modules, these can be identified by pages with the URL https://kent.sportsuite.co.uk/ rather than https://www.activekent.org/
- content hosted on other websites, such as social media sites.
Preparation of this accessibility statement
This statement was first published on 6 August 2020, and was last reviewed on 18 October 2022.
This website was last tested on 26 September 2022. The test was carried out by Kent County Council.
