This accessibility statement applies to the www.activekent.org website, run by Active Kent & Medway, an integrated team of Kent County Council and Sport England funded staff, working together as the Active Partnership for Kent.
View the site your way
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 400% without the text spilling off the screen.
- navigate most of the website using a keyboard or speech recognition software.
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is the website
We know some parts of this website are not fully accessible:
- you cannot modify the line height or spacing of text.
- video streams do not have transcripts.
- most older PDF documents are not fully accessible to screen reader software.
- live video streams do not have captions.
- keyboard trap on the login and sign in pages. User will not be able to go back or use the URL search bar on this page.
Feedback and contact information
Please contact us if you have an accessibility query including:
- if you are experiencing issues with accessing information or using the website
- if you find an accessibility problem not listed on this statement
- if you have positive feedback on the accessibility considerations made.
When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.
Alternative formats
If you need information in an alternative format, such as braille or a language other than English:
- email alternativeformats@kent.gov.uk
- call 03000 421 553.
An English-speaker will take details of what you need and arrange a translation or interpreting service for you. We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.
Complaints process
Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Kent County Council www.kent.gov.uk is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) [2.2] AA standard. This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to ‘the non-compliances’ listed below.
Non-accessible content
The content listed below is non-accessible for the following reason(s):
- Incomplete Error Handling during Login
When logging in, users can enter no information into the form and have no errors return, as well as inputting incorrect information with an error return that does not have enough information or keyboard focus taken to it. WCAG Guideline Failed: 3.3.1 (Error Identification). We are working to improve error handling during login, ensuring clear and informative messages are provided.
Disproportionate burden
Not applicable.
Content that’s not within the scope of the accessibility regulations
- PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.
- Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 6 August 2020. It was last reviewed on 22 January 2024.
This website was last tested on 8 January 2024 against the WCAG 2.2 AA standard. The test was carried out by Kent County Council by a manual and by an automated audit. The most used pages were tested using automated testing tools by the Digital Accessibility team. A further audit of the website was carried out to the WCAG 2.2 AA standard.
